Terms and conditions

Usage policy

This usage policy applies to your use of the application ... and the services provided through it, and your use of the application indicates your express acceptance of the usage policy, and the availability of the services of this application is limited to individuals who can enter into legally binding contracts under applicable law, and therefore it is not available to minors, and as you acknowledge You are of legal age to use this application and create legally binding obligations for any liability that you may incur as a result of your use of the application.

We reserve the right, at our sole discretion, to make any change to or modify any part of these Terms and Conditions at any time, and such changes shall be effective immediately upon posting unless otherwise stated; Therefore, please review these Terms and Conditions periodically for changes.

The usage policy constitutes the entire agreement between you and the application ..., and nothing else is considered

Inns, rental rooms, cottages, accommodations, etc. (together the “Accommodation(s)”) and the Application also provides for ordering reservations for such Stays and paying for them in advance using a credit card, debit card, digital wallet or any other payment method for facilitating payment (referred to as “Payment Means”). By making an accommodation reservation through the Application, you are making an offer to make a reservation at the price listed for that reservation and based on the other terms and conditions specified in the Application. This will become a binding contract in the Kingdom of Saudi Arabia according to the usage policy when accepted before the stay, so the application will receive proof of the confirmed stay reservation by email confirmation or the mobile number entered with the data (with a voucher for prepaid accommodations), which means that the reservation has been confirmed, And we keep reserves the right to refuse reservations as specified below and in the event that a reservation is made by phone, an email will be required in order for the application to send the reservation confirmation through it.

In providing our services, the information we provide about stays is based on information provided to us by our suppliers or service providers (including, but not limited to, unit owners, their representatives, agents, destination operators, booking channel managers, partners, and others). As such, the Residences or their representatives are provided with access to the extranet or other means of communication through which they are entirely responsible for keeping all prices, availability data, descriptions, photos, booking conditions or accommodation policies and other information displayed on the Site up to date. Although we have exercised reasonable scrutiny and commercial care in the performance of our services, we do not guarantee whether, and cannot guarantee that, all information is accurate, complete, correct or up-to-date, and we accept no liability for any errors (including obvious typographical or spelling errors),

outages (whether due to any (temporary and/or partial) downtime, repair, upgrade, maintenance of the Application or otherwise), inaccurate, misleading or incorrect information or failure to provide information. Each residence is responsible at all times for the accuracy, completeness and correctness of the information displayed on the site. Changes in market conditions or conditions may occur within a short period of time which may cause the information displayed on the Site to be inaccurate or out of date. In the event of any problems, our customer service team will make reasonable efforts to assist you and act as a point of contact with the residence. We remind you that it is the property that hands over the room to customers and not the application at the time of check-in.

The Application does not constitute, and should not be considered, a recommendation or endorsement of the (quality, level of service or rating) of any accommodation listed therein. We hereby disclaim any warranties, representations or representations with respect to the quality, condition or suitability of any accommodation listed on the Site.

To the extent permitted by applicable law, we reserve the right at our discretion to refuse or cancel reservations in exceptional cases, and we will notify you of the refusal or cancellation by e-mail to the address without our consent ("resale"). violation of usage policy, force majeure, trade or economic sanctions, embargoes or regulatory restrictions, (suspected of) fraud, theft, suspected criminal activity, suspicious reservations, misleading or false customer information, payment problems, or Unacceptable behavior, threats, insults, violence, refusal to provide information, any practical obstacles, communication problems, errors, etc. In the event that a booking is refused or canceled by the Application and an amount has already been paid, you will receive a refund of the total amount of the booking, (except in the case of unauthorized resale or in any other appropriate case such as unauthorized use of the Website or use of the Website in an inappropriate manner, and such use is harmful to us where a refund of the total reservation value or any part thereof cannot be justified). Refunds will not be transferred in the event of unauthorized re-sale due to significant negative impacts to our authorized partners and contractors, and accommodations that provide the app with a number of rooms on a basis Contract and trust, as well as the negative impact that may harm the application's brand as a result of unauthorized vendors' practices of undermining the application's business. This may include placing the previously sold Accommodation on competing websites of the Application without the Application's knowledge. We also reserve the right to prevent ("block") users from using the Site, temporarily or permanently, at our discretion. Such blocked user must not attempt to use the Site under another name or through any other user.

In rare cases, we may also cancel or refuse a booking due to “obvious errors”, regardless of their origin. For purposes of clarity, an manifest error is an application error (eg price terms or general conditions) which a natural person would not consider normal. If your reservation has been affected by an apparent error, we will notify you via email at the address you provided when making the reservation, or through the mobile number entered, and amend the reservation as appropriate, or refund part or full of the amount charged (if applicable).

Please note that suspicious group bookings can be declined as most properties have procedures set for group bookings. For more information about that, you can contact our customer service team.

Circumstances such as standing reservations, errors in booking stays, and specific guest needs may affect the quality of your stay. Be sure to inform the residence of any special requests or needs upon check-in.

B. Application Usage

The application works with other companies - for example- ..............; To provide booking options for guests in multiple accommodations. In some cases, you will receive a confirmation message indicating other companies.

The Application grants you a limited, restricted, personal, non-transferable, non-sublicensable, revocable license to access and use the Application only as expressly permitted in the Usage Policy. Except for this limited license, we do not grant you any other rights or licenses with respect to the Application, and we reserve any rights or licenses not expressly granted herein. The content and information contained in the Application, as well as the software and infrastructure used to provide such content and information, are the exclusive property of the Application Company or its suppliers or service providers, and you may only use the Application to inquire or make reservations in good faith, and you hereby undertake not to make any speculative or false reservations or fraudulent

or any reservations in anticipation of request. You also warrant that the payment details you provide to us in making any booking are completely correct. You also undertake to provide true and accurate email and/or postal address and other contact data to the application and you acknowledge that the application may use such data to contact you if necessary. Please refer to the Privacy Policy.

Accordingly, and as a condition of using the Application, you agree not to use the Application, its contents or information for any commercial or non-personal purpose (direct or indirect) or for any purpose that is illegal, illegal or prohibited by the Usage Policy. You further agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license or create derivative images from; or transfer, sell or resell any information, software, products or services obtained from the Site without our prior written consent. In addition, you agree not to:

  • Unauthorized use of the Application or its contents for any commercial purpose, such as: unauthorized distribution, unauthorized resale of reservations, or
  • Make any speculative or false reservation
  • access, monitor or copy any content or information in the Application using a robot, spider, scraper or other automated means or any manual process for any purpose without our prior express written permission;
  • Violate restrictions in any automatic blocking gates in the Application or bypass or circumvent any other measures implemented to prevent or restrict access to the Site;
  • take any action that imposes, or may impose, in our discretion, an unreasonably or disproportionately large load on our infrastructure;
  • deep-link to any portion of the Application (including, without limitation, the purchase channels) for any purpose without our express prior written permission;
  • Resell, use, copy, monitor (by spider or scraper), display, upload or reproduce any content, information, software, products or services available on the Application for any commercial or competitive activity or purpose;
  • "copy", "emulate" or otherwise incorporate any part of the Application into any other website without our prior written permission;
  • Post any illegal messages (in accordance with any and all applicable laws and regulations) on or through the Application or any messages that may support illegal activity;
  • Post or link to any messages that contain material that may be harmful, obscene, pornographic, indecent, violent, abusive, racist, insulting, threatening, tortuous, hateful or otherwise hateful;
  • Post, or link to, any messages that contain defamatory, defamatory, false or defamatory material;
  • post any messages that infringe or violate the intellectual property or other rights of any entity or person including, but not limited to, copyrights, patents, trademarks, laws governing trade secrets, and rights of privacy or publicity;
  • post any messages that you are not entitled to make available by law or any contractual or agency relationship;
  • Impersonate another person or entity or falsely state or otherwise state your affiliation with a person or entity or assume a false identity if the purpose is to deceive, mislead or deceive another person;
  • tampering with identifiers by forging message headers, in order to disguise the origin of any message you post;
  • use the Application in any manner that could damage, disable, overburden, impair, or otherwise interfere with the use of the Application or other users' computers, or cause any damage, interruption, or limitation in the functionality of any software, hardware, or telecommunications equipment;
  • Attempt to gain unauthorized access to the Application, any related website, other accounts, computer system, or networks connected to the Application through hacking, password mining, or any other means;
  • obtain or attempt to obtain any material or information through any means not intentionally made available through the Application, including collecting or otherwise collecting information about others such as email addresses;
  • Engage in any fraudulent practices intended to manipulate the original search engine results page or use search engine optimization ("SEO") techniques that are against generally accepted guidelines for search engines. SEO practices considered unethical or "black hat" (also known as "indexing fraud") include, but are not limited to, cloaking, metadata and access tags, content scraping, link schemes, and Google bombs. , keyword stuffing, hidden text and links, anonymous doorways and pages, link farming, blog comment spam and so on; or
  • Do anything else that may cause harm to the Application, its related companies, their employees, or the reputation of the Application or would otherwise have a negative effect, or aid or abet any of the foregoing.

Unless otherwise expressly permitted, the Websites may not be linked to any page other than the application's home page, application mockup, or any page

electronic mail or materials contained therein, and no entity shall link any aspect of the Application to an email for commercial purposes without the express written permission of the Application.

By making a reservation on the Application, you represent and warrant that you are not subject to any punitive program.

The application may use proprietary or proprietary technology of a third party (eg: Google reCAPTCHA v3) in its pages to maintain the security of the site from malicious attacks or anyone who misuses the application

Prices, application policy for the best price guarantee

Please note that all prices on the application are for room rates only - unless otherwise stated - on the specified dates and for the specified number of people. Without prejudice to what is set out below, the Application will display the total price due including taxes, service charges and other inclusions prior to confirming the reservation, when you select additional options, the price will be updated to reflect these options.

Sometimes cheaper rates are available on the App for a particular day in a particular stay for the same type of room, however, these rates shown from the stays may carry special restrictions or conditions, for example, regarding cancellation of the reservation and refund. Please check the room type and rate details carefully for all conditions before making your reservation. The same room type may have different rates depending on these restrictions and conditions.

The prices of our accommodation services may include indirect taxes on consumption, if applicable, accommodation in the property selected in the contracted system and all services and extras specified in the booking confirmation document.

Direct payment at the property

Direct payment reservations at the property will be indicated by the text "Pay at Hotel", otherwise, payment will be deemed to have been made applicable at the time of booking confirmation.

In bookings where direct payment is made at the property, the application will not collect the amount for the reservation at the time of its confirmation, but the user will have to make the payment directly at the hotel upon check-in or check-out at the hotel.

The property reserves the right to charge you the total cost of the reservation, or part thereof, at any time since the reservation has been confirmed.

Additional fees by stays

In addition to the reservation prices, some properties will charge a mandatory service fee, surcharges, and local taxes (for example, a resort fee, amenities, or transfers) If we have information about the service fee and local taxes, we will display it with the reservation price. Service fees and taxes may be collected directly from you by the Accommodation in addition to the price you pay for your reservation.

Log Files

darent.com follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

The service provider may require a "damage deposit" before or at check-in. If he does, we will let you know when you make the booking, but it has nothing to do with the Damage Policy. We will not be involved in any financial settlement related to damage deposits

Standard room reservations are for single or double occupancy. Additional guests or extra beds will incur additional charges. The property may refuse to allow additional guests to stay in the room - you must specify the correct number of people, including children, who will occupy each room you book.

Additional costs will be charged at the Accommodation for all services and products used by you, which are not included in the booking price as expressly indicated in the booking conditions. Charges for the facilities you use and the products you consume during your stay (eg: parking, internet access, food and drink) are not included in the booking price unless otherwise stated.

During special occasions and periods, some properties require each guest to purchase additional services (eg: dinner for an event night). If we are aware of the required additional service that you have to purchase, we will display it in the booking conditions or together with the booking price.

If you are unsure or concerned about additional charges, please check with the property or customer service about additional charges (if any) if they are to be paid in addition to your reservation.

By making a reservation through the Application, you accept and agree to the terms of the relevant accommodation reservation, including the cancellation and no-show policies applicable to that reservation, and any additional (service delivery) terms and conditions of the stay that may apply to your reservation or during the course of your stay; Including for the services provided

and/or the products offered by the accommodation (the terms and conditions for the provision of service for the accommodation can be obtained from the relevant accommodation). Cancellation and no-show policies exist

General information for each stay on the App in the stay information pages or under 'Booking Conditions', 'Booking Policies' or similar, and in the confirmation email and booking voucher. Please note that you may be charged for cancellation as per the stay's no-show and cancellation policy, in some cases for the entirety of your stay or the first night. We recommend that you carefully read the cancellation and no-show policy of the accommodation before making any reservation. If you fail to check-in to the Accommodation on time on the day of your booking and do not notify it, the remainder of your reservation may be forfeited and you may not be eligible for a refund depending on the terms and conditions of the relevant Accommodation.

Check-in and check-out times for hotels and hotel apartments

The usual check-in time for hotels is from 2:00 pm. The normal check-out time is before noon on the day of departure.

It should be borne in mind that the entry and exit times are determined by the hotel according to the internal policy and may differ from what is stipulated in the usage policy. We recommend the user to re-confirm this information by contacting the hotel directly.

Check-in and check-out times for other units

The usual check-in time is from 5:00 pm, and the usual check-out time is before 10:00 am on the day of departure.

It should be borne in mind that the entry and exit times are determined by the service provider in accordance with the internal policy and may differ from what is stipulated in these general conditions. The customer must confirm this information by contacting the establishment directly.

Please check the hotel details carefully for any conditions before making your reservation. Some properties incur additional fees for early or late check-out.

If you would like to review, modify or cancel your reservation, please refer to your confirmation email and follow the instructions provided, use our self-service tool or contact customer service.

Many accommodations have specific policies regarding children, companions, or traveling with pets. As indicated above, it is highly recommended to check with the customer service or the property itself for the accommodation policies.

Reservation cancellation insurance

During the reservation process, the possibility of contracting for reservation cancellation insurance is offered, which is recommended to be contracted, as it allows reimbursement of expenses incurred from canceling the reservation, as long as the reasons for canceling the reservation have been stipulated in the terms of the policy; As well as for providing assistance, or canceling and providing assistance together.

Insurance is only allowed to be contracted during the booking process, therefore insurance cannot be added to a confirmed booking.

Once contracted, the insurance cannot be modified or canceled free of charge.

Special for people with special needs

If you have special needs (eg a wheelchair accessible room) you should contact Customer Service or the accommodation and check that these special needs can be accommodated. Please note that special requests are subject to availability and fulfillment is not guaranteed by the application. If the property cannot accommodate your special needs, your booking may be subject to refund, cancellation or modification as required by the applicable property policy. If available, your request will be confirmed upon arrival. The Application will not be held liable to you for any damages or costs incurred by you if the accommodation does not meet your specific needs.